Our expertise and approach is proven: as demonstrated in our impressive client list of some of New Zealand’s largest and most well respected Organisations
Telecom TVNZ Paymark
Z Energy Unisys Ingram Micro
ANZ Gen-i Westpac
NZ Post AMP Lexis Nexus
CLIENT STORY // 01 // TELECOM
Auckland and Wellington office construction: free address working implementation and change management
Telecom’s Corporate Property Team undertook a mammoth task when
they set out to construct two new premises and relocate all 4500 staff
in their Auckland and Wellington offices.
Recognising the opportunity for greatly improved office utilisation efficiencies, the Executive team also made the bold decision to introduce free address
working at the same time, which would effectively result in a 25% reduction in the amount of space required to accommodate the teams.
They called on the proven expertise of Agile Planet to assist the internal change management and communications teams in the formidable task of preparing their people for the enormous change that awaited staff.
Through an integrated programme of early staff engagement, the establishment of change leaders across Telecom’s business and by integrating into Telecom’s own internal communications and HR Change Management team we were able to ensure that Telecom were guided through an effective, fun and efficient approach to achieving their Project goals.
Telecom also utilised Agile Planet’s proprietary Defrag Your Desk® programme to support the required changes to the way physical documentation and materials were stored and accessed on site: a critical success factor for
working in flexible ways. The resultant reduction in storage volumes of 61% enabled redistribution of precious office space for better uses, such as collaboration areas and desking.
CLIENT STORY // 02 // Z ENERGY
Wellington headquarters refurbishment: change management and
Z Energy’s senior management team approached Agile Planet with a clear vision of desired behavioural changes they wished to manifest in their staff alongside their Corporate Property Project.
Having experienced significant internal change since 2009 when they transformed from the brand name ‘Shell fuels’ into first ‘Greenstone Energy’, and in 2011 ‘Z Energy’, they recognised that a major refit of their premises could also provide a platform for deliberate cultural change within staff.
Top of their list of requirements were that Agile Planet develop an end-to-end change strategy to guide their teams through the significant process of breaking down functional team silo’s; creating better business integration and team collaboration.
A critical factor in this Project’s success was the articulation of clear and compelling ‘why’ messaging. People understood the ‘what’ but we needed to engage the hearts as well as the minds around why the change was necessary. i.e. it wasn’t just about new furniture, it was about creating a new way of working together which the fit-out would enable.
Agile Planet established a change champion group and consulted with them on key decisions, then had them advocate those decisions back to their peers (e.g. furniture selection, detailed design fit out). We also trained champions to seek out any internal resistance and coached them in tackling this at a peer-to-peer level.
We also benchmarked ‘before’ and ‘after’states so Z Energy could clearly measure the success of the project with resultant significant shifts in key outcome areas.
- The average number of people choosing to work in the office has increased by 15%
- Fewer conversations are planned interactions in meeting rooms relative to planned/unplanned conversations in informal spaces
- Significant shift observed in how people rate energy levels in the office
- Meeting room utilisation has doubled, with a greater average number of people in meeting rooms at any one point in time